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Sri Sutra Travel

Updated 2026-08-23 · 6,659 reviewed · 373 listed · Scored from 151 Google reviews · How we rank ›

2.5(151) 51 composite score See reviews on Google ✓ Google-verified Publishes prices
Day Tours & City SightseeingGroup & Corporate Tours
Sri Sutra Travel
Services
Day Tours & City Sightseeing, Group & Corporate Tours
Reviews
151

What recent reviews say

Reviewers split sharply: the positive 30% praise staff warmth, quick turnaround, and value, naming Salma as particularly resourceful on itineraries; the 60% unhappy report calls going unanswered for hours, emails ignored, last-minute booking changes, and inexperienced staff, with specific criticism of corporate travel failures.

Recent shift: No strong signal of improvement; oldest complaints (unanswered calls/emails, staff delays) overlap with the most recent batch.

Praised for
  • friendly, helpful staff
  • fast service
  • experienced travel consultants
  • reasonable prices
Watch-outs
  • unresponsive to calls and emails
  • late changes to bookings
  • inexperienced staff on some bookings
  • poor corporate travel execution
friendly-staffresponsive-communicationpoor-communicationgood-valuepunctuallanguage-barrier
Best for: Leisure travelers seeking value-priced Malaysia packages with personal attention.
Think twice if: Corporate groups or those needing reliable last-minute support; responsiveness issues are a recurring complaint.

Strengths

  • staff warmth and local knowledge
  • competitive package pricing
  • range from day trips to week-long itineraries

Worth knowing

  • Salma named as resourceful on itinerary planning
  • Turkey package offered with noted guide quality and accommodation
  • Corporate travel contracts mentioned but flagged for poor execution

What reviews say by service

Day Tours & City Sightseeing
Quick bookings and friendly service praised, but responsiveness issues noted.
Group & Corporate Tours
Corporate clients report late changes, inexperienced staff, and poor communication despite existing GLC contracts.

How it compares

  • Rated 2.5 against a 4.62 average across the 314 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 95
Review recency 52
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
46
4
10
3
4
2
2
1
89

Common questions

What are the cheapest day tours from Kuala Lumpur?
Half Kuala Lumpur City / Night Tour starts from RM85 per person (4 hours, private basis). Putrajaya Tour starts from RM150 per person.
Do you offer multi-day island packages?
Yes. Perhentian Island packages start from RM599 per person for 3 days 2 nights (Discovery Full Board), with snorkelling and diving options up to RM799.
Who should I contact for a corporate group booking?
The business lists corporate travel as a service, but reviews indicate communication delays; calling during business hours or emailing in advance is recommended, though past complainants report slow email replies.
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Last updated 2026-08-23