Most recent reviews detail serious operational problems: guides lacking expertise, accommodation bookings cancelled with no warning, extended wait times with no response, and refund requests ignored despite advertised policies. A small number of older positive reviews exist, but they offer no detail. The weight of complaint suggests systemic issues with service delivery and customer support.
Recent shift: Multiple serious complaints emerged in the last 8 months (poor guide quality, communications failures, refund disputes, cancellations without notice). Earlier positive reviews lack detail and predate these issues.
All 24 reviews award five stars. Travellers praise named guides Rizki, Hafid, and Husni for friendliness, local knowledge, and patience with families. Airport transfers and day tours both rated highly; vehicles are noted as clean and on-time.
Customers consistently report well-kept vans at reasonable rates with fast booking and friendly staff. The fleet spans Toyota Hiace, Nissan NV350, and MPV models; repeat renters praise reliability over years, and one reviewer noted minor wear on a boot door but called the van's overall condition excellent and drive smooth. MEDIUM tier - one paragraph, up to 55 words
Staff members Syahfiq, Mat, Ammar, and others earn repeated praise for responsiveness and punctuality across nearly all recent bookings. Customers report clean vehicles, smooth booking, and willingness to accommodate last-minute requests. The company handles car rentals from budget sedans to 8-seater MPVs and luxury vehicles, with daily delivery and pickup available. Delivery turnaround is consistently fast, and staff address questions quickly. No service complaints appear in recent reviews.
Last updated 2026-08-23