19 low data
Happy Travel & Sojourn Agency Sdn. Bhd.
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
Southern Best Travel & Tours Sdn Bhd
Private & Custom ToursAirport Transfer & Private TransportDay Tours & City SightseeingGroup & Corporate Tours
- Services
- Private & Custom Tours, Airport Transfer & Private Transport, Day Tours & City Sightseeing
- Reviews
- 43
What recent reviews say
Southern Best Travel delivers strong reliability across car rentals and tour packages. Most trips run smoothly with fast responses, clean vehicles, and drivers who go beyond the basic brief-like lending toll cards, rerouting for passenger comfort, or arranging replacement cars on the highway. One negative renting experience stands out: a booking mix-up led to an older, poorly maintained vehicle and late handover. The bulk of feedback speaks to professional handling and good value.
Praised for
- responsive communication
- clean well-maintained vehicles
- punctual delivery and service
- competitive pricing
- attentive to customer needs
Watch-outs
- booking errors and miscommunication
- vehicle condition issues
- delayed handover
punctualfriendly-staffgood-valueresponsive-communicationclean-vehicleflexible-itinerary
Best for: Families and groups wanting self-drive flexibility or chauffeur comfort across Malaysia and Singapore with customer-focused problem-solving.
Think twice if: Book well ahead; one recent renter faced a booking mix-up with a poor-condition substitute car and late handover.
Strengths
- responsive owner Bob and team
- wide vehicle range
- flexible arrangements (early pickup, child seats, route advice)
- swift service recovery on breakdowns
Worth knowing
- Owner Bob handles enquiries personally and replies swiftly on WhatsApp
- Driver Arif noted for early arrivals, route guidance, and lending toll cards
- Service recovery on Karak Highway breakdown: replacement car delivered to Kuantan hotel same day
- Accepts TnG e-wallet for deposits (alternative to bank transfer)
- Inspects cars thoroughly before handover and return
What reviews say by service
- Airport Transfer & Private Transport
- Drivers punctual and flexible with early arrivals; smooth coordination through Singapore-Malaysia border with patience at customs.
- Private & Custom Tours
- Itineraries well organized with attentive route guidance; replacements or recoveries swift when issues arise.
- Day Tours & City Sightseeing
- Reviewers cite smooth, well-coordinated day tours (Cameron Highlands, KL sightseeing) with responsive staff support.
- Group & Corporate Tours
- Team getaway praised for flawless coordination of accommodations, transport, food, and activities; staff responsive and dedicated.
How it compares
- Rated 4.8 against a 4.65 average across the 144 airport transfer & private transport businesses listed here.
- Has more Google reviews than 71% of the businesses in this directory.
How we scored this
Scoring Method Star rating 82
Review volume 71
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
40
4
1
3
0
2
0
1
2
Common questions
- Can you arrange early pickup or delivery outside posted hours?
- Yes. One renter moved pickup from 10 am to 8 am with immediate availability. Delivery to hotels is also common if you are delayed.
- What happens if a rental car breaks down during my trip?
- The business arranges swift recovery (same-day replacement delivery to your location) and covers arrangements while repairs are made. One renter was rescued and re-equipped within two hours.
- Do you offer tours or just self-drive rentals?
- Both. Their website lists tour packages to Malaysia, Indonesia, Singapore, Vietnam, Balkan, Jordan, Pakistan, Uzbekistan, Oman, and Egypt. They also offer chauffeur-driven transport and self-drive car rentals.
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5.0(50)✓ Google-verified
Over five years of steady rentals, customers find JB Car Rental Services reliable for both short bookings and long-term leases. Cars arrive spotless and mechanically sound; the owner handles vehicle issues at no markup and resolves problems like battery replacement free of charge. Staff communicate proactively before collection, offer free transport near CIQ and the Shell Wong Ah Fook Road area, and keep deposit minimums low, so payment is straightforward.
Day Tours & City SightseeingGroup & Corporate ToursAirport Transfer & Private Transport