Business data from Google Business Profile, checked 2026-09-20.
Abu and his team keep the rental process refreshingly simple. Visitors rent motorbikes and scooters for days or weeks at prices that feel reasonable, get bikes in decent shape, and deal with staff who answer questions without fuss. Some early returns have seen partial refunds rather than full ones.
Most renters come back to rent again, or recommend the shop to others doing the island run near Penang. The business picks up bikes after use, handles longer rentals smoothly, and rarely charges penalty fees for minor delays.
Staff excel at flight bookings and pricing, but communication breaks down on itinerary inquiries and complaint follow-up. Tour execution has included hotel downgrades, transport confusion, and facility issues left unresolved.
Jouis Holiday earns sustained praise for knowledgeable staff who take time to match clients to resorts and handle logistics end-to-end. Ishimi Teoh is named repeatedly for patient communication and follow-through. Repeat customers trust the agency with island trips, and reviewers highlight clean hotels, attentive arrangements, and prices that feel fair for what you get. Island packages span Redang, Lang Tengah, Tioman, Langkawi and more, bundling hotel, meals, ferry, and snorkeling. A few reviewers mention the agency also books flights and arranges ground transport. No complaints surface in the reviews; the only caveat is that detail on group dynamics and activity variety is limited.
Poh Hai's service splits sharply. When vehicles arrive on time and drivers perform well, customers praise the cleanliness, comfort, and friendly staff. But reckless driving, missed pickups, and communication failures dominate recent complaints. Several reviewers experienced dangerous speeding, drivers using phones while driving, or multi-hour waits after buses never showed. Meeting points lack clear directions, and customer support often goes unanswered. One review alleged the driver refused to drop off Muslim passengers at the correct stop. Long-distance routes in cramped 12-seaters also draw complaints about legroom. Two reviewers specifically named a driver (David Lim) as rude and difficult. The inconsistency between booked seats and actual first-come-first-served seating has frustrated foreign customers who expected assigned spots.
Last updated 2026-09-20