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Poh Hai Travel & Transports (Penang Branch)

Updated 2026-09-20 · 8,676 reviewed · 461 listed · Scored from 530 Google reviews · How we rank ›

4.3(530) 72 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingGroup & Corporate ToursAirport Transfer & Private Transport
Poh Hai Travel & Transports (Penang Branch)
Location
Georgetown, George Town
Services
Day Tours & City Sightseeing, Group & Corporate Tours, Airport Transfer & Private Transport
Reviews
530
Best for
Passengers willing to accept late pickups and want established regional routes with friendly booking staff.

Business data from Google Business Profile, checked 2026-09-20.

What do customers say?

Poh Hai's service splits sharply. When vehicles arrive on time and drivers perform well, customers praise the cleanliness, comfort, and friendly staff. But reckless driving, missed pickups, and communication failures dominate recent complaints. Several reviewers experienced dangerous speeding, drivers using phones while driving, or multi-hour waits after buses never showed. Meeting points lack clear directions, and customer support often goes unanswered.

One review alleged the driver refused to drop off Muslim passengers at the correct stop. Long-distance routes in cramped 12-seaters also draw complaints about legroom. Two reviewers specifically named a driver (David Lim) as rude and difficult. The inconsistency between booked seats and actual first-come-first-served seating has frustrated foreign customers who expected assigned spots.

Praised for
  • friendly staff
  • comfortable seating and clean vehicles
  • timely service when it arrives
  • polite drivers
Watch-outs
  • reckless and inattentive driving
  • late pickups and no-shows
  • poor meeting point signage and communication
  • inconsistent seating (assigned vs first-come-first-served)
  • cramped vans for long journeys
  • discriminatory treatment of Muslim passengers
  • unresponsive to customer support requests
friendly-staffwell-organizedpunctualclean-vehiclepoor-communicationlast-minute-cancellationcramped-transportsafety-consciousunprofessional-guidelanguage-barrier
Best for: Passengers willing to accept late pickups and want established regional routes with friendly booking staff.
Think twice if: Do not book if you need guaranteed on-time pickup, reliable customer support by phone, or safe driving. Safety complaints and missed buses are frequent.

What stands out?

  • staff patience and clear answers to questions
  • clean, comfortable buses when operational
  • established operator with 530+ reviews
  • regional network to Thailand and Malaysian destinations

Worth knowing

  • Driver Jason praised for safe, timely service to Hat Yai
  • Staff member David noted for helpfulness and patience in booking
  • Driver David Lim reported as rude and unaccommodating on a 18-person Koh Lipe trip
  • 12-seater minivans used for group transport alongside larger buses
  • First-come-first-served seating sometimes applied despite pre-booked seat numbers
  • One incident: driver refused to drop Muslim passengers at correct bus stop

What reviews say by service

Airport Transfer & Private Transport
Reliable when punctual, but frequent late pickups, no-shows, and missing vehicle common
Day Tours & City Sightseeing
Limited evidence; regional trips praised for friendliness but undermined by safety and communication issues
Group & Corporate Tours
Capacity available and staff willing to organize, but driver conduct and seating clarity inconsistent

How it compares

  • Rated 4.3 against a 4.64 average across the 154 airport transfer & private transport businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 54
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Rating breakdown

5
324
4
104
3
55
2
18
1
29

Frequently asked questions

What happens if my bus doesn't show up?
Multiple reviewers reported no-shows or extreme delays (up to 2 hours) with no response from customer support. Company contact numbers often go unanswered during early morning pickups.
Are seats assigned or first-come-first-served?
Reviewers report inconsistency: some received assigned seat numbers when booking; others found first-come-first-served policy applied instead, with no prior warning.
What vehicle size should I expect?
The company operates both larger buses and 12-seater minivans. Minivans for longer journeys (237km+) have been criticized for tight legroom, with passengers' knees pressed against seats ahead.
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Last updated 2026-09-20