Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.
Customers consistently praise PJ Star for quick visa processing and courteous staff across Malaysia, Thailand, Vietnam, Indonesia, and Pakistan applications. One serious complaint involved an airline ticket sold without confirming pet policies, resulting in no refund, though visa feedback dominates overwhelmingly.
Five-star reviewers consistently report stress-free trips with attentive guides and careful logistics across Asia and beyond. Planning happens smoothly, letting travellers focus on the experience itself.
Travellers describe consistent, hands-on planning from named staff like Tava, Gomathi, and Gowri who check in throughout trips and adapt itineraries to group preferences. Drivers are safe, professional, and helpful; hotels are comfortable. Two notes: activity packages sometimes include paid upgrades not mentioned upfront, and one hotel choice in Sri Lanka fell short of expectations. Services span budget Kerala getaways and luxury Malaysia multi-city tours, with strong coordination for first-time travellers and families. Airport pickups are reliable. The team responds quickly to problems, even last-minute flight rebooking.
Most recent bookings praised punctual drivers, clean buses, and engaged guides like Gloriajit and John Mugunthan. Trips ran smoothly with well-balanced itineraries and responsive customer service. However, a nine-month-old account described dangerous driving at airport transfer, unsafe hotel choices, and minimal support when problems arose, raising concerns about consistency and safety oversight.
Last updated 2026-09-20