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ITCS TRAVEL & TOURS SDN BHD

Updated 2026-08-23 · 6,659 reviewed · 373 listed · Scored from 63 Google reviews · How we rank ›

4.9(63) 86 composite score See reviews on Google ✓ Google-verified Publishes prices
Day Tours & City SightseeingAirport Transfer & Private Transport
ITCS TRAVEL & TOURS SDN BHD
Services
Day Tours & City Sightseeing, Airport Transfer & Private Transport
Reviews
63

What recent reviews say

Reviewers consistently praise ITCS Travel for smooth bookings, attentive staff, and reliable execution across ski trips, city tours, and car hire. Drivers excel in challenging conditions (snow and ice); instructors are patient with beginners; customer service responds fast and answers questions thoroughly. No meaningful complaints emerge from the 63-review sample.

Praised for
  • professional, safe drivers
  • patient, skilled instructors
  • responsive customer service
  • well-organized itineraries
  • competitive pricing
knowledgeable-guidepunctualwell-organizedfriendly-staffgood-valueresponsive-communicationsafety-consciousclean-vehicleauthentic-experience
Best for: Families and first-time skiers wanting guided lessons and safe winter travel in Japan.

Strengths

  • Japan ski packages (Hokkaido, Niigata)
  • professional drivers trained for winter conditions
  • patient instructors for first-time skiers
  • same-day airport transfer arranged

Worth knowing

  • Coach Fang named as attentive ski instructor
  • Mr. Sky arranged airport transfers immediately
  • Drivers provide roadside guidance when tour leader absent
  • Charter buses equipped with heat and luggage assistance
  • Equipment provided: skateboards, hats, ski suits, ski boots

What reviews say by service

Day Tours & City Sightseeing
Well-planned itineraries; guides friendly and experienced; local day tours praised
Airport Transfer & Private Transport
Professional drivers handle winter roads confidently; immediate booking available; safe, clean vehicles

How it compares

  • Rated 4.9 against a 4.62 average across the 314 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 88
Review volume 78
Review recency 89
Review sentiment 81
Profile completeness 100
Verification 30

Rating breakdown

5
60
4
2
3
0
2
0
1
1

Common questions

Can ITCS arrange an airport transfer same-day?
Yes. Reviewers report Mr. Sky arranged transport immediately when needed; contact them directly for availability.
Do I need prior ski experience for their lessons?
No. Instructors are described as very patient with beginners; equipment (ski suits, boots, hats) is provided.
What areas do they cover for tours?
Their website lists Japan (Hokkaido, Niigata, Sapporo, Furano), China (Yunnan), Australia, Northern Europe, and Vietnam.

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Recent experience with a 31-seater bus showed serious operational problems: arrival over 50 minutes late with no notice, failed air conditioning, dim lighting, non-functional TV. The driver, reportedly unwell and disoriented, drove unsafely (hit a lamppost), smoked inside the bus, and received no backup despite illness. Equipment failures and lack of accountability mar what should be a straightforward day tour.

Day Tours & City Sightseeing

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Last updated 2026-08-23