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Grand Holidays Travel & Tours Sdn. Bhd.

Updated 2026-09-20 · 8,676 reviewed · 461 listed · Scored from 21 Google reviews · How we rank ›

4.1(21) 62 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingGroup & Corporate Tours
Grand Holidays Travel & Tours Sdn. Bhd.
Location
Damansara Utama, Petaling Jaya
Services
Day Tours & City Sightseeing, Group & Corporate Tours
Reviews
21
Best for
cruise seekers and group travelers booking Royal Caribbean packages.

Business data from Google Business Profile, checked 2026-09-20.

What do customers say?

Most recent reviewers praise the cruise bookings and after-sale service, especially from named staff member Wendy. Older complaints surfaced language barriers on mixed-nationality tours, booking delays, and difficulty reaching the agency by phone.

Recent shift: Recent reviews (last 2 years) are consistently five-star and focus on cruise expertise and post-booking service; complaints about phone availability and language barriers come from reviews 3-6 years old, suggesting potential operational improvement or a shift away from land-based multilingual tours.

Praised for
  • professional and polite staff
  • cruise expertise and good deals
  • detailed pre-trip updates and follow-up
  • responsive communication
Watch-outs
  • language barrier on multilingual tours
  • booking delays and confirmation lag
  • poor phone and WhatsApp availability
  • unmet food expectations
knowledgeable-guideresponsive-communicationgood-valuelanguage-barrierpoor-communication
Best for: cruise seekers and group travelers booking Royal Caribbean packages.
Think twice if: booking a multilingual group tour; older reviews flagged language barriers and phone responsiveness issues.

What stands out?

  • Royal Caribbean cruise specialist
  • proactive trip updates and follow-up service
  • negotiates competitive cruise packages

Worth knowing

  • Staff member Wendy praised for handling cruise bookings and maintaining contact with clients
  • Royal Caribbean cruises cited as specialty
  • Pre-trip updates provided up to one year before departure
  • Past complaints: tour guide unable to speak English on multilingual group tours, booking confirmation delays

What reviews say by service

Day Tours & City Sightseeing
limited evidence; one older review mentioned food quality issues on a Korea day tour
Group & Corporate Tours
Royal Caribbean cruises and group bookings praised for coordination and deals; language barrier noted on mixed-nationality groups

How it compares

  • Rated 4.1 against a 4.63 average across the 388 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 59
Review volume 58
Review recency 72
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
15
4
1
3
1
2
1
1
3

Frequently asked questions

Do you handle Royal Caribbean cruise bookings?
Yes. Multiple recent reviews praise their Royal Caribbean packages, cruise deals, and pre-trip coordination.
How far in advance can I get updates on my booking?
Reviewers report receiving updates up to one year before departure date, plus ongoing follow-up.
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Last updated 2026-09-20