Business data from Google Business Profile, checked 2026-09-20.
When TUI's team answers, they deliver: reviewers praise Syafiq and others for patience through complex bookings, fast rescheduling, and calm support when flights shift. The catch is reaching them. Recent complaints show weeks without email replies, no booking vouchers sent before departure, and phone lines that only take messages. Past positive reviews show phone contact worked smoothly; current ones reveal a service breakdown where payment is instant but follow-up disappears.
Prices and package combinations vary, but several reviewers flagged hidden markups (one paid 10% more for stopover hotel and transfers compared to booking separately) and international transaction fees that weren't disclosed upfront. The gap between five-star historical reviews and one-star recent ones suggests a shift toward poor communication and unmet commitments.
Recent shift: Recent reviews (past three months) show a sharp turn toward communication failures: unconfirmed bookings, ignored emails for weeks, and unresponsive phone lines. Older reviews (6-12 months ago) praised quick resolutions and easy phone contact. The business appears to have experienced a customer service breakdown.
Half the reviews are five-star, praising staff friendliness and round-the-clock support; the other half flag serious gaps in group logistics and responsiveness. Corporate clients report staff know how to help, but execution on group pickups and email turnaround needs work.
Discova Malaysia operates city and cultural day tours across Malaysia with consistently praised guides who blend historical knowledge, personality, and attentiveness. Staff like Mohammed, Drika, and Julie earn repeated praise for treating groups personally, remembering names, arranging transport when needed, and pairing local history with authentic food experiences. Tours span Kuala Lumpur, Melaka, Kuching, and Penang, typically bundling cultural heritage, temples, food stops, and river cruises. The business claims over 30 years of experience and also runs tailor-made and group travel across Southeast Asia.
All five recent reviews award five stars, citing punctuality, professional drivers, and immaculate vehicles. Mr. Saran, who manages tours, earns specific praise for local knowledge and flexibility; chauffeur service covers weddings, airport runs, and day trips across Kuala Lumpur.
Last updated 2026-09-20