Do they help with cruise bookings?

Yes. Reviewers describe a Royal Caribbean cruise package bought at MATTA Fair, with bus transfers and a room upgrade.

Are they open on weekends?

Google lists opening hours for seven days a week. One review also mentions a Saturday visit.

Tong Yan Travel & Tours Sdn Bhd

Updated 2026-10-20 · 8,820 reviewed · 458 listed · Scored from 18 Google reviews · How we rank ›

4.4(18) 69 composite score See reviews on Google ✓ Google-verified

Private & Custom ToursGroup & Corporate Tours

Location: George Town
Services: Private & Custom Tours, Group & Corporate Tours
Reviews: 18
Best for: Travellers wanting guided overseas group trips or cruise packages with local support

Business data from Google Business Profile, checked 2026-10-20.

What do customers say?

Most reviewers praise guides like Ms Goh and well-planned trips to Mongolia, Sichuan, and Da Nang. Cruise bookings with staff Ms Nur also earn praise. One reviewer says a booking was cancelled after weeks of delays and unanswered messages.

Praised for

Caring, knowledgeable tour guides and accompanists
Well-planned itineraries
Helpful, quick staff for cruise bookings
Practical help beyond tours

Watch-outs

Slow replies and missed follow-ups on a booking
Last-minute cancellation for low headcount
Guide attitude criticised in one review

knowledgeable-guidefriendly-staffwell-organizedresponsive-communicationlast-minute-cancellationpoor-communicationunprofessional-guide

Best for: Travellers wanting guided overseas group trips or cruise packages with local support

Think twice if: You need fast replies or firm booking confirmations, since one reviewer had long delays and a cancellation.

What stands out?

Caring tour guides and accompanists on overseas trips
Cruise package help with bus transfers and upgrades
Helps with online train ticket purchases

Worth knowing

Ms Goh praised as a tour guide and accompanist on a Mongolia trip
Ms Nur praised for a Royal Caribbean cruise booking
Cruise package quoted at RM999 per person, twin interior, at MATTA Fair Sept 2025
Staff helped one foreign visitor buy KTM train tickets online for a small fee
Open on Saturdays according to one review

What reviews say by service

Group & Corporate Tours: Praised for well-run multi-day group trips to Mongolia, Sichuan, and Da Nang.
Private & Custom Tours: One reviewer described a cruise booking as well organised, with quick updates.

How it compares

Rated 4.4 against a 4.71 average across the 184 private & custom tours businesses listed here.
Has more Google reviews than 52% of the businesses in this directory.

How the score was calculated

Scoring Method

Star rating 69

Review volume 56

Review recency 95

Review sentiment 51

Profile completeness 100

Verification 30

Rating breakdown

Frequently asked questions

Do they help with cruise bookings?: Yes. Reviewers describe a Royal Caribbean cruise package bought at MATTA Fair, with bus transfers and a room upgrade.
Are they open on weekends?: Google lists opening hours for seven days a week. One review also mentions a Saturday visit.

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