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Ohana Travel & Tours Sdn Bhd

Updated 2026-10-20 · 8,820 reviewed · 458 listed · Scored from 139 Google reviews · How we rank ›

4.5(139) 72 composite score See reviews on Google ✓ Google-verified
Adventure & Outdoor ToursAirport Transfer & Private Transport
Ohana Travel & Tours Sdn Bhd
Location
Wangsa Maju, Kuala Lumpur
Services
Adventure & Outdoor Tours, Airport Transfer & Private Transport
Reviews
139
Ranking
#51 in Adventure & Outdoor Tours
Best for
Hikers who want an experienced guide and do not mind firm logistics

Business data from Google Business Profile, checked 2026-10-20.

What do customers say?

Most reviewers praise the guides and crew on Nepal treks, Mount Fuji and the Dolomites. Several recent group trips, though, describe unclear information, late meals and confusing handovers after the hike. Ratings are high overall, but the complaints are about planning and communication, not the climbs.

Reviews on the company's Mount Kinabalu and Rinjani trips are the harshest. Guests say porter fees and luggage rules changed on arrival, and no Ohana representative checked on them. Two reviewers say they would not book again. Several repeat customers still say the guides made the trip.

Praised for
  • Friendly, caring guides and crew
  • Well-organised trekking trips
  • Strong guide reviews (Husaini, Elwen, Che Ta)
  • Repeat customers who keep booking
Watch-outs
  • Poor communication before and after trips
  • Wrong or changing information on porter fees and luggage
  • No Ohana staff on hand during climbs
  • Late meals and schedule slips
  • Hotel booking mistakes and messy logistics
knowledgeable-guidefriendly-staffwell-organizedpoor-communicationunprofessional-guidehidden-feesovercrowded-group
Best for: Hikers who want an experienced guide and do not mind firm logistics
Think twice if: You need clear written details, on-time meals, or staff checking in during the trip.

What stands out?

  • Experienced, friendly guides on treks
  • Repeat customers returning for multiple trips
  • Trips for Nepal, Kinabalu and overseas hikes

Worth knowing

  • Reviewers name guides Husaini, Elwen, Seveor, Idet, Che Ta and Nick
  • Complaints cite a porter fee of RM14/kg on Kinabalu trips
  • A Kinabalu package is listed at RM2,050 in one review
  • Repeat trips to Nepal, Fuji and the Dolomites are mentioned

What reviews say by service

Airport Transfer & Private Transport
Airport transfers appear in one Rinjani complaint, where pickup details were mixed up.

How it compares

  • Rated 4.5 against a 4.64 average across the 80 adventure & outdoor tours businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 68
Review volume 93
Review recency 100
Review sentiment 45
Profile completeness 75
Verification 0

Rating breakdown

5
119
4
4
3
0
2
2
1
14

Frequently asked questions

Are the guides good?
Many reviewers name guides and praise them as friendly, patient and helpful on treks.
Is communication before trips reliable?
Several recent reviews say briefings and information were unclear or changed, so ask for written details.
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Last updated 2026-10-20