Do they offer hotel pickup?

Some reviewers say the van picked them up at their hotel. Others say a pickup never happened, so confirm it in writing.

Reviews mention cash and QR payment. One review says the Koh Lipe transfer was cash only.

New Asian Travel & Transport Sdn Bhd

Updated 2026-10-20 · 8,820 reviewed · 458 listed · Scored from 132 Google reviews · How we rank ›

3.2(132) 58 composite score See reviews on Google ✓ Google-verified

Airport Transfer & Private TransportGroup & Corporate Tours

Location: George Town
Services: Airport Transfer & Private Transport, Group & Corporate Tours
Reviews: 132
Best for: Budget travellers on the Penang to Hat Yai route who accept some delays

Business data from Google Business Profile, checked 2026-10-20.

What do customers say?

Reviews split sharply. Many riders praise comfortable vans, on-time departures on the Penang to Hat Yai leg, and helpful office staff. Others report long waits, stop-heavy second legs, rude drivers, and phone numbers that did not work.

Praised for

Comfortable, clean vans on the Penang to Hat Yai leg
Helpful staff who answer questions and rebook
Punctual departures on several routes
Lost-item help praised

Watch-outs

Long, stop-heavy second legs with parcel pickups
Rude or talk-down staff and drivers
Late pickups and unclear waits
Unreachable phone numbers and office

friendly-staffpunctualresponsive-communicationpoor-communicationunprofessional-guidelast-minute-cancellationcramped-transporthidden-fees

Best for: Budget travellers on the Penang to Hat Yai route who accept some delays

Think twice if: Long multi-stop legs, parcel stops, and rude drivers appear often. Check your bus route and phone numbers first.

What stands out?

Comfortable vans on Penang to Hat Yai
Cash or QR payment options per reviews
Hotel pickup offered on some routes
Multi-country routes to Thailand

Worth knowing

Office at Prangin Mall, Komtar, George Town, per a review
Koh Lipe transfer quoted at 175 Ringgit cash, per a review
Penang to Hat Yai fare quoted at 70 Ringgit cash or QR, per a review
Reviewers note extra fees for insurance and Tarutao park entry on Koh Lipe trips

What reviews say by service

Airport Transfer & Private Transport: Penang to Hat Yai vans praised as comfortable and on time; second legs drew complaints.
Day Tours & City Sightseeing: No tour reviews; the business sells intercity transfers, not day tours.

How it compares

Rated 3.2 against a 4.64 average across the 168 airport transfer & private transport businesses listed here.
Has more Google reviews than 85% of the businesses in this directory.

How the score was calculated

Scoring Method

Star rating 0

Review volume 92

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Frequently asked questions

Do they offer hotel pickup?: Some reviewers say the van picked them up at their hotel. Others say a pickup never happened, so confirm it in writing.
How do I pay?: Reviews mention cash and QR payment. One review says the Koh Lipe transfer was cash only.

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