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Hello Holidays Sdn. Bhd | Japan Tour & China Tour Specialist | MICE | Company Incentive Trip | Customised Tour | Bas & Van

Updated 2026-09-20 · 8,676 reviewed · 461 listed · Scored from 96 Google reviews · How we rank ›

4.5(96) 81 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingIsland & Nature ExcursionsPrivate & Custom ToursGroup & Corporate Tours
Hello Holidays Sdn. Bhd | Japan Tour & China Tour Specialist | MICE | Company Incentive Trip | Customised Tour | Bas & Van
Location
Mont Kiara, Kuala Lumpur
Services
Day Tours & City Sightseeing, Island & Nature Excursions, Private & Custom Tours
Reviews
96
Ranking
#40 in Day Tours & City Sightseeing
Best for
Company incentive trips and repeat group travellers valuing named, consistent tour leadership.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Staff consistently go beyond basic tour duties, solving luggage problems on day one and tracking travellers to connecting flights without being asked. The business arranges group trips to Japan, China, and other Asian destinations with clear attention to logistics, local guides who explain cultural context, and food quality that reviewers mention repeatedly.

Repeat customers cite organiser names like Crystal, Christine, Travis, and Joan Chow as reasons to book again. Hotel standards vary within the same trip, though meals and transport coordination earn consistent praise across company incentive trips and family tours.

Praised for
  • attentive tour leaders and guides
  • smooth trip logistics and coordination
  • quality food and accommodation
  • responsive problem-solving
  • professional and friendly staff
Watch-outs
  • accommodation quality inconsistent across hotels
knowledgeable-guidefriendly-staffresponsive-communicationwell-organizedauthentic-experience
Best for: Company incentive trips and repeat group travellers valuing named, consistent tour leadership.
Think twice if: Hotel quality varies; some rooms lack adequate cooling. Check accommodation standards before booking longer trips.

What stands out?

  • Named tour leaders (Crystal, Christine, Travis, Joan Chow) praised by repeat customers
  • Proactive guest care (luggage help, flight tracking, room comfort follow-ups)
  • Local guides who teach culture alongside facts
  • Coordinated logistics across food, hotel, and transport

Worth knowing

  • Tour leader Crystal: helps with luggage, tracks passengers to transit flights, manages group safety
  • Tour guide Christine: resolves problems immediately, responsive to individual needs
  • Tour leader/guide pairs (Crystal and Ah Jun, Travis and Xiao Wang) work together across logistics and guiding
  • Travellers on multi-day trips (7-9 days) name specific guides; suggests consistent team assignment
  • Ah Jun noted for helping when hotels mixed food for Muslim guests

What reviews say by service

Group & Corporate Tours
Corporate Hokkaido and Shandong trips praised for team logistics, food quality, and guide responsiveness to group comfort.
Private & Custom Tours
Tailor-made tours mentioned on their website; reviews do not detail custom itinerary changes.
Day Tours & City Sightseeing
No clear evidence in reviews; business focuses on multi-day group and corporate trips.
Island & Nature Excursions
No clear evidence in reviews.

How it compares

  • Rated 4.5 against a 4.63 average across the 388 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 68
Review volume 86
Review recency 95
Review sentiment 75
Profile completeness 100
Verification 30

Rating breakdown

5
72
4
14
3
4
2
0
1
6

Frequently asked questions

Do your tour leaders stay with the group for the whole trip?
Yes. Reviews mention named leaders like Crystal and Travis staying throughout 7 to 9-day trips, handling logistics and guest issues end-to-end.
What happens if there is a problem during the trip?
Tour leaders and guides solve issues on the spot. Examples include fixing luggage locks on day one, arranging fans for room comfort, and helping with hotel food mix-ups for Muslim guests.
Can you arrange tours for company groups?
Yes. Their website lists MICE and company incentive trips as services. Reviews describe coordinated corporate Hokkaido and Shandong tours for company teams.
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Last updated 2026-09-20