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Best Experience Tours Sdn. Bhd

Updated 2026-09-20 · 8,676 reviewed · 461 listed · Scored from 13 Google reviews · How we rank ›

4.4(13) 53 low data composite score See reviews on Google
Private & Custom ToursGroup & Corporate ToursDay Tours & City Sightseeing
Best Experience Tours Sdn. Bhd
Location
Sri Hartamas, Kuala Lumpur
Services
Private & Custom Tours, Group & Corporate Tours, Day Tours & City Sightseeing
Reviews
13
Best for
groups seeking organized multi-country tours with experienced, hands-on guide support

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Strong praise centres on a specific guide, Emelin Yeap, whose professionalism, humour, and crisis management impressed large tour groups across multiple reviews from 2019. However, other interactions reveal staff unresponsiveness and poor problem-solving that undercut the business's reputation.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • experienced guide (Emelin Yeap)
  • well-organized itineraries
  • hotel and food quality
  • flexibility and problem-solving
Watch-outs
  • unresponsive staff
  • poor communication
  • lack of accountability
knowledgeable-guidewell-organizedfriendly-staffgood-valuepoor-communication
Best for: groups seeking organized multi-country tours with experienced, hands-on guide support
Think twice if: you need responsive day-to-day communication; some reviewers report staff evasion and poor follow-up

What stands out?

  • experienced tour guide (Emelin Yeap noted for crisis handling)
  • well-planned group itineraries with flexibility
  • quality hotels and local dining

Worth knowing

  • Emelin Yeap praised for managing 18-person Silk Road tour (Xi'an to Urumqi, May 2019)
  • guide created video slideshows post-tour
  • handled emergency hotel replacements on tour
  • business holds ROC registration 807622-H

What reviews say by service

Private & Custom Tours
Silk Road itinerary praised for quality hotels, camel rides, local guides, and guide flexibility with group requests
Group & Corporate Tours
18-person group tour highly organized; guide resolved hotel and logistics crises smoothly

How it compares

  • Rated 4.4 against a 4.7 average across the 174 private & custom tours businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 70
Review volume 50
Review recency 0
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
11
4
0
3
0
2
0
1
2
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Last updated 2026-09-20