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Beh Travel & Tours Sdn Bhd

Updated 2026-08-23 · 6,659 reviewed · 373 listed · Scored from 90 Google reviews · How we rank ›

3.4(90) 59 composite score See reviews on Google ✓ Google-verified
Day Tours & City SightseeingAirport Transfer & Private TransportGroup & Corporate Tours
Beh Travel & Tours Sdn Bhd
Services
Day Tours & City Sightseeing, Airport Transfer & Private Transport, Group & Corporate Tours
Reviews
90

What recent reviews say

Beh Travel gets strong marks for punctual, comfortable long-distance buses from Penang to Genting Highlands and Hat Yai, with drivers praised for professionalism and modern vehicles featuring USB charging. Yet reliability craters on airport and short-haul routes: multiple reports of no-show pickups despite booking confirmation, cramped vans on repeat runs, and drivers who've been rude or refused basic courtesies like drinks in vehicles. WhatsApp support is hit-or-miss.

Praised for
  • punctual departures
  • comfortable modern coaches
  • friendly professional drivers
  • responsive pre-trip communication
  • clean well-maintained vehicles
Watch-outs
  • no-show transports without refund or seat
  • cramped older vans on certain routes
  • poor WhatsApp customer service
  • driver attitude and unprofessionalism
  • inconsistent pickup locations
punctualfriendly-staffclean-vehicleresponsive-communicationpoor-communicationlast-minute-cancellationcramped-transportunprofessional-guide
Best for: travellers booked on Penang-Genting or Penang-Hat Yai trunk routes expecting comfort
Think twice if: you need airport pickups or same-day bookings; confirm transport directly after payment to avoid no-show risk

Strengths

  • modern long-distance coaches with USB charging
  • confirmed pre-trip calls via WhatsApp
  • punctual departures on main routes
  • office at accessible Prangin Mall location

Worth knowing

  • Office located at Prangin Mall, Georgetown (doors down from CIMB Bank)
  • Modern coaches feature 2 USB ports per seat, 220V outlets per row, generous legroom and recline
  • Older minivans (plate numbers VKA 3888, VLA 3888, CFB 3888) alternate on Hat Yai runs with inconsistent comfort
  • Driver professionalism varies sharply; at least two named complaints of rudeness and alleged bias
  • Pre-trip confirmation calls standard for some bookings but not all
  • No onboard WiFi or bathroom; scheduled 10-minute breaks on longer routes

What reviews say by service

Day Tours & City Sightseeing
Georgetown to Genting Highlands praised as smooth and well-organised; modern coaches with charging, departure on time.
Airport Transfer & Private Transport
Unreliable: multiple complaints of no-show pickups and dropped passengers mid-route despite confirmed bookings.
Group & Corporate Tours
Long-distance group bookings to Hat Yai and Genting Highlands generally praised for comfort and communication, but overcrowding reported (16 people in 10-seater).

How it compares

  • Rated 3.4 against a 4.62 average across the 314 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 11
Review volume 85
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
42
4
14
3
3
2
4
1
27

Common questions

Where is the office?
Near Prangin Mall in Georgetown, a few doors down from CIMB Bank.
Do buses have charging points?
Modern coaches have 2 USB ports per seat and one 220V outlet per row. Older minivans do not.
What if I book an airport pickup?
Confirm directly after payment; multiple recent bookings have been no-shows despite confirmation.
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Last updated 2026-08-23