What languages do tour guides speak?

Guides primarily lead Chinese-language tours, but some (like Eunice Chai) provide dual English-Mandarin support. Enquire when booking for language preference.

Can I transfer my booking to a different tour date if I have an emergency?

According to a recent review, Apple declined a transfer request even with over a month's advance notice and willingness to use the payment toward a future tour. Policy may vary; confirm flexibility directly before booking.

What areas do they cover?

Their website lists destinations across Asia (Japan, China, Korea, Southeast Asia, India), Africa (Egypt, Kenya, Namibia), Central Asia, Australasia, and North and Latin America, mostly as multi-day group or charter-flight packages.

Apple Vacations Sdn Bhd

Updated 2026-09-20 · 8,676 reviewed · 461 listed · Scored from 3,190 Google reviews · How we rank ›

4.9(3190) 88 composite score See reviews on Google ✓ Google-verified Publishes prices

Day Tours & City SightseeingIsland & Nature ExcursionsPrivate & Custom ToursGroup & Corporate ToursMuslim-Friendly Tours

Location: Bukit Bintang, Kuala Lumpur
Services: Day Tours & City Sightseeing, Island & Nature Excursions, Private & Custom Tours
Reviews: 3190
Ranking: #19 in Day Tours & City Sightseeing
Best for: group travellers and repeat customers seeking guided international tours with experienced leaders and premium amenities

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-20.

What do customers say?

Most travellers report memorable, carefully organized trips led by knowledgeable guides who go beyond basics-from daily weather alerts to helping elderly members safely navigate activities. Tour leaders named across reviews (Nick Cheah, Simon Ku, Felicia San, Alex Kuan, Eunice Chai, Hazel) are consistently praised for expertise, thoughtfulness, and dual-language support.

However, the company's policies show significant gaps. Cancellation requests are refused inflexibly even with months' notice and genuine emergencies, money stays with the company, and some travellers report guide favouritism by nationality, excessive shopping hours, and poor accommodation choices for mixed-age groups. A few flag it as not child-friendly.

Praised for

knowledgeable, attentive tour leaders and guides
well-organized itineraries with quality hotels and meals
personal touches and care for all group members
responsive and accommodating staff
memorable experiences across diverse destinations

Watch-outs

inflexible cancellation and transfer policies
guide showing favouritism based on nationality
excessive shopping segments in itineraries
inconsistent child-friendliness

knowledgeable-guidewell-organizedfriendly-staffresponsive-communicationauthentic-experiencepoor-communicationlanguage-barrier

Best for: group travellers and repeat customers seeking guided international tours with experienced leaders and premium amenities

Think twice if: travellers needing flexible cancellation options or concerned about tour-guide consistency and itinerary shopping balance

What stands out?

experienced, detail-oriented tour leaders
high-quality accommodation and dining
comprehensive global destinations and multi-day packages
attentive to elderly and mixed-ability groups

Worth knowing

Tour leaders named: Nick Cheah (Namibia), Simon Ku (Japan), Felicia San and Fang Yi (Japan), Alex Kuan (USA), Eunice Chai (Inner Mongolia, Tohoku), Cass, Wasabi, Susan, Hazel, Sow Hwa
Eunice Chai provided dual-language (English/Mandarin) support and daily detailed alerts
Nick Cheah prepared snacks for group and alternated between two jeeps
Alex Kuan described as 'branded tour manager'
Operating since 1996 (claimed on website)
Hokkaido trip itinerary included 2 days of excessive shopping; some guests report guide favouritism by nationality

What reviews say by service

Group & Corporate Tours: Highly praised for organization, quality accommodation, and expert guides across multiple continents; one report of guide favouritism by nationality
Island & Nature Excursions: Namibia trip praised for comfort, wildlife sightings, and tour leader Nick Cheah's expertise; limited detail on other island trips
Private & Custom Tours: Inner Mongolia tour customized for English-speaking family with elderly member; staff went well beyond expectations with bilingual support and accessibility help
Muslim-Friendly Tours: Website claims Muslim-friendly packages; no review text directly evidences this service

How it compares

Rated 4.9 against a 4.63 average across the 388 day tours & city sightseeing businesses listed here.
Has more Google reviews than 99% of the businesses in this directory.

How the score was calculated

Scoring Method

Star rating 93

Review volume 100

Review recency 100

Review sentiment 64

Profile completeness 100

Verification 30

Rating breakdown

3019

Frequently asked questions

What languages do tour guides speak?: Guides primarily lead Chinese-language tours, but some (like Eunice Chai) provide dual English-Mandarin support. Enquire when booking for language preference.
Can I transfer my booking to a different tour date if I have an emergency?: According to a recent review, Apple declined a transfer request even with over a month's advance notice and willingness to use the payment toward a future tour. Policy may vary; confirm flexibility directly before booking.
What areas do they cover?: Their website lists destinations across Asia (Japan, China, Korea, Southeast Asia, India), Africa (Egypt, Kenya, Namibia), Central Asia, Australasia, and North and Latin America, mostly as multi-day group or charter-flight packages.

Contact

Phone: +603-27058299
Website: https://applevacations.my/
Address: Wisma Apple 2nd, 3rd, 4th Floor, 42-2, Jln Sultan Ismail, Bukit Bintang, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Open in Google Maps

Last verified 2026-09-20

Opening hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 09:00-17:00
Sunday: Closed

As listed on Google.

From their website

Services listed

Group toursCharter flight toursCruise toursCorporate incentive travel (MICE)Themed toursMuslim tour packagesCruise bookingsTravel packages

Published prices

Exquisite Zhangjiajie tour: From RM6,699 + 1,085
Splendid Silk Road tour: From RM8,999 + 1,365
Dynamic Korea Mount Sorak tour: From RM5,799 + 1,214
Charm of Tohoku tour: From RM8,399 + 3,104
Charter Flight to Winter Eastern Hokkaido: From RM9,299 + 1,889
Charter Flight to Hokkaido Winter Monogatari + Ski Resort: From RM9,799 + 1,889

Operating:since 1996

As published by the business on its own website; not independently verified.

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