Malaysia Tour Operator Guide
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Amar Travel & Tours Sdn. Bhd.

Updated 2026-09-20 · 8,676 reviewed · 461 listed · Scored from 58 Google reviews · How we rank ›

4.3(58) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Day Tours & City SightseeingPrivate & Custom ToursAirport Transfer & Private TransportGroup & Corporate ToursMuslim-Friendly Tours
Amar Travel & Tours Sdn. Bhd.
Location
Chow Kit, Kuala Lumpur
Services
Day Tours & City Sightseeing, Private & Custom Tours, Airport Transfer & Private Transport
Reviews
58
Best for
Families and groups wanting hassle-free Asia/Europe holidays with accommodation and meals included.

Business data from Google Business Profile, checked 2026-09-20. Facts from the business's own website were fetched 2026-08-23.

What do customers say?

Most recent trips run like clockwork. Tour leaders like Shahrul and guides like Gina keep groups entertained, accommodation is clean, and food impresses even first-time travelers to Korea or Turkey. The company handles day-to-day travel smoothly and answers questions well.

Serious trouble erupted when April 2026 Turkey trips got caught up in geopolitical events. Amar stopped communicating, offered no alternatives, and refused refunds despite customers meeting the terms-and-conditions threshold for them. Multiple groups were left hanging for months with no clarity or updates.

Recent shift: April 2026 Turkey cancellations due to geopolitical disruption exposed critical failures in crisis communication and refund handling, sharply contrasting with otherwise smooth day-to-day operations.

Praised for
  • well-organized itineraries
  • responsive and helpful tour leaders
  • comfortable accommodation and meals
  • friendly international tour guides
  • smooth booking and communication
Watch-outs
  • poor communication during disruptions
  • no refunds offered for cancelled trips
  • unresponsive to customer inquiries
  • slow updates in crisis situations
well-organizedfriendly-staffresponsive-communicationgood-valuepoor-communicationlast-minute-cancellation
Best for: Families and groups wanting hassle-free Asia/Europe holidays with accommodation and meals included.
Think twice if: Geopolitical or airline disruptions may leave you without updates or refunds, even when contract terms allow them.

What stands out?

  • Group tours to Asia and Europe fully planned
  • Named tour leaders handle logistics and group dynamics
  • Muslim-friendly packages with prayer-time reminders
  • International guides included in tour price

Worth knowing

  • Tour leader Shahrul praised for managing 6-day groups professionally
  • Tour guide Gina (Korea-based) noted for engagement and humor
  • Tour guide Manvinder praised for reminder of prayer times on Turkey trip
  • Tour leader Man led 29-person Turkey group successfully
  • Complaints from April 2026 Turkey cohort cite zero communication and refund denial for 4+ months

What reviews say by service

Group & Corporate Tours
Groups praise itinerary planning and tour leader professionalism on successful trips; crisis communication failed for April 2026 Turkey cohort.
Private & Custom Tours
Website lists family and small-group packages; recent positive reviews cite smooth, organized experience.
Muslim-Friendly Tours
Tour guides remembered for prayer-time reminders and halal meal arrangements on Turkey and Asia trips.
Airport Transfer & Private Transport
One review noted long airport waiting time not filled with scheduled activities.
Day Tours & City Sightseeing
Limited evidence; reviews focus on multi-day trips.
Island & Nature Excursions
Limited evidence; one review mentions Nami Island but as part of multi-day package, not standalone excursion.

How it compares

  • Rated 4.3 against a 4.63 average across the 388 day tours & city sightseeing businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How the score was calculated

Scoring Method
Star rating 60
Review volume 77
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
44
4
3
3
2
2
1
1
8

Frequently asked questions

Do tour guides come with the package?
Yes. International tour guides (Korea, Brunei, Turkey-based) and Malaysian tour leaders are included. Recent trips featured Shahrul, Gina, and Manvinder.
What happens if a trip is cancelled due to war or airline disruption?
Amar's terms allow refunds if participant numbers fall short and customers reject alternative dates. However, recent April 2026 Turkey cancellations saw refunds denied and communication stalled for months, despite customers meeting contract terms.
Are halal meals and prayer times arranged?
Yes. Tour guides have been noted for reminding groups of prayer times and organizing halal or local halal-friendly meals on Turkey and Asia trips.

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Last updated 2026-09-20