22 low data
Dira Holidays
No rating yet✓ Google-verified
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Day Tours & City Sightseeing
MT Vacation & Tours (M) Sdn Bhd
Day Tours & City SightseeingGroup & Corporate Tours
- Services
- Day Tours & City Sightseeing, Group & Corporate Tours
- Reviews
- 16
What recent reviews say
Strong execution on itineraries, food, and accommodation draws repeat customers; Malaysian guide Stephy and others are praised for attentiveness. However, a pattern of staff unprofessionalism-swearing at elderly tourists, dismissive responses to complaints-and unfair booking practices (date changes to prioritize unpaid registrations over paying deposits) creates significant trust issues. Mixed results reflect inconsistent service standards across different trips.
When it works, it works well: comfortable transport, knowledgeable local guides, engaging activities. When it doesn't, the company struggles with accountability and customer recovery.
Praised for
- attentive guides and tour leaders
- quality meals and accommodation
- punctual and well-organized itineraries
- engaging local experiences
Watch-outs
- unprofessional guide behaviour and rudeness
- unfair booking and refund practices
- questionable tour stops and lack of transparency
- poor customer service recovery
knowledgeable-guidewell-organizedgood-valueunprofessional-guidepoor-communicationflexible-itinerary
Best for: Experienced group travellers comfortable with multi-day international tours and willing to research guide assignments.
Think twice if: Vulnerable to unprofessional treatment from some guides; booking changes favour newly registered customers over those who paid deposits first.
Strengths
- VIP-level transport and high-speed train access
- meals and 5-star accommodation included
- attentive tour leaders on successful trips
- repeat-friendly experience when service is consistent
Worth knowing
- Malaysian guide Stephy praised for managing mixed-age groups with attentiveness and care
- VIP-level bus and high-speed train transport used on China tours
- Guide David Khoo reported for swearing at elderly tourists; owner dismissed complaint with 'we have no idea'
- Booking practice: company prioritized unpaid registrations over paid deposits, forcing date changes and refunds without compensation
What reviews say by service
- Day Tours & City Sightseeing
- Itineraries well-planned with interactive activities; transport comfortable; but guide behaviour and complaint handling inconsistent.
- Group & Corporate Tours
- Manages mixed groups including elderly and hyperactive tourists; serves international destinations; professionalism and fairness in booking varies significantly.
How it compares
- Rated 3.1 against a 4.62 average across the 314 day tours & city sightseeing businesses listed here.
- Has more Google reviews than 48% of the businesses in this directory.
How we scored this
Scoring Method Star rating 35
Review volume 53
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0
Rating breakdown
5
7
4
1
3
1
2
1
1
6
Common questions
- Are meals and accommodation included in tours?
- Yes. Reviewers report fabulous meals and 5-star accommodation as part of the package on their international tours.
- What happens if I need to change my booking?
- The company has changed tour dates to accommodate more bookings, even for customers who already paid deposits. Check their policy before committing.
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